FAQs
Construction timelines vary depending on the community, floor plan, and weather conditions. Your Community Sales Manager will provide you with a general timeline when you sign your contract and keep you updated as construction progresses.
Your Community Sales Manager is your primary guide throughout the process. Additionally, your Construction Manager will oversee the build quality and schedule, while our Warranty Manager will support you after closing.
Yes! You will receive regular updates from your team, keeping you informed about which stage of construction your home is currently in.
For a complete understanding of your coverage—including what’s included and what’s not—please review and download your your warranty booklet. This guide details all workmanship, systems, and structural protections provided with your home. To submit a claim please fill out our Warranty Request Form.
For urgent issues, such as major plumbing or electrical failures, please follow these steps:
Contact the product vendor or manufacturer directly. Vendor and manufacturer information can be found under the kitchen cabinet of every Trophy home for your convenience.
Complete our warranty request form. This ensures we properly record your inquiry and schedule a swift follow-up with one of our dedicated team members.
After your warranty claim is reviewed and approved, our team will contact you to arrange a convenient repair appointment. We’ll coordinate with you and the necessary service technicians to schedule a time that fits your availability. On the day of service, the technician will complete the repair and ensure the work meets our standards. You’ll receive updates throughout the process and have an opportunity to confirm your satisfaction once the repair is finished.
The first step is obtaining a pre-qualification letter. This helps you determine your budget. We highly recommend connecting with a lender like Green Brick Mortgage to explore loan options tailored to your needs.
No, you are free to choose any lender you prefer. However, working with our preferred partner, Green Brick Mortgage, offers a smoother experience since they specialize in new construction loans and are familiar with our process and timelines.
Green Brick Mortgage offers a variety of loan options, including conventional loans, FHA, VA, and USDA loans. They will work with you to find the best fit for your financial situation.
Pre-qualification is an estimate of what you might be able to borrow based on self-reported financial information. Pre-approval is a more formal process where the lender verifies your income, credit, and assets, providing a conditional commitment to lend you a specific amount.
Down payment requirements vary by loan type. For example, FHA loans may require as little as 3.5% down, while some Conventional loans offer options starting at 3% or 5%. VA loans may offer 0% down for eligible veterans. Your loan officer can help you understand the specific requirements for your chosen loan program.
Closing costs are fees associated with finalizing your mortgage, such as appraisal fees, title insurance, and origination fees. They typically range from 2% to 5% of the loan amount. Trophy Signature Homes often has incentives available to help cover a portion of these costs, so ask us!
It’s important to notify your lender immediately if there are any changes to your financial situation, such as a new job or significant purchase. They will guide you on how to proceed.
Our interior finishes are curated by design experts prior to building. Because our homes are typically sold close to completion, customization options are not available. The benefit for you is a much quicker, stress-free buying experience.
The New Home Orientation is a crucial step before closing. You and your construction manager will tour your completed home to ensure every detail meets our high standards of quality. This is also when you'll learn how to operate the systems in your home, such as the HVAC and appliances.